Prior Planning Prevents Piss Poor Performance or…Where the Hell is My Phone??

The Samsung Galaxy S III is one of the most highly anticipated Android phones to be released this year. After its introduction to the world in May the net was abuzz waiting to hear when Samsung’s newest creation would hit the US. Much to our excitement and surprise preorders in the US started not long (June 6) after the European release of May 29th. Even more exciting was the fact the four major US carriers were not going to brand each phone like they did with the S II so essentially the phones would be the same across the board which was a major feat.

After taking some time to consider my options I decided to preorder my phone June 7th just one day after they started taking orders. I decided to preorder from Best Buy, which I have now released was my biggest mistake. Not only did I not receive my phone on the 21st they have no idea when they will be coming in. AT&T customers who preordered directly through AT&T were told they should expect to receive their phones yesterday at the latest and anyone who preordered last week should expect to receive them in 10 business days. Best Buy seems to not have any idea what’s going on with the AT&T orders or when we should expect them. The only thing they seem to be able to tell me is to check my email.

Word on the Android blogs/forums is that Samsung did not manufacture enough phones to meet the supply so now the customers have to suffer. I read there were about 9 million preorders during the European launch so if the demand was that high why didn’t Samsung expect the same thing in the US????? I am not sure how true it is, but I read there were over 14 million US preorders. You would think that they would have at least had the same amount of phones ready to ship if not more than their first launch.

My excitement over my new gadget has long since become annoyance with all parties. This whole situation is just one big mess. I will think twice before preordering again especially if this is going to be the outcome. While I understand it isn’t the store’s fault I do think they could have done a better job keeping the customers in the loop. At a minimum Best Buy should have emailed their customers notifying them of the delay instead of passing off that bogus story about the phones being held up in customs.

*end rant*



Everybody knows there are 2 things in this world that I love and those things are books and gadgets. My friend Jerome often calls me Gidget Gadget… I probably should get a part-time job at BestBuy…… you know what…. terrible idea. I would never collect a check because it would all go back into the store!When Christmas rolled around my husband surprised me with the two latest electronics I’d been eyeballing for a few months, the Samsung Galaxy Tab 8.9 and the Samsung Galaxy S II Skyrocket. I was super excited because I never expected to get 2 new toys. As soon as I could get the packaging opened I said goodbye to my beloved Blackberry and hello to the Skyrocket.

Now while I LOVE my new phone I do have one small complaint… it does not have Ice Cream Sandwich (Android 4.0  OS). I have been not so patiently waiting for ICS since Jan to no avail. It seems like every day BGR, Android Central and the other blogs are announcing which carriers are rolling out the updates and which phones are receiving it… mine has not come up yet. AT&T cruelly sent out and update about a week or so ago but it was ONLY an update of Gingerbread… I have noticed minor changes, but not the major overhaul that I am expecting ICS to bring.

I do understand that the carriers want to test each build of the new OS for their phones before they release it, BUT that other side of me just wants my freaking update. I hate to be a phone snob, but I do believe my Skyrocket is far superior to some of these HTC phones that AT&T has updated. What gives AT&T???? I mean they do not even have a projected release date! I chatted with a tech support specialist from AT&T and all he could tell me was that I would be getting the update…. Sir, I already knew that!!!! He then goes on to tell me to check the blogs for update info… Again sir I already do that!!! How in the heck do you think I knew I was getting the update????  I feel like by the time they send it out to me they will start rolling out phones with the new rumored OS Jellybean and then I will be starting this vicious cycle all over again!!!!! Luckily when the hubs got me this phone I didn’t use my upgrade sooooooooo I do have the option to just go buy a new phone, but I like I said I love this phone…. and I think my husband might kill me! LOL!!!!

So on the off chance that someone from AT&T happens to come across this little ole post of mine please please please hurry up and release ICS for my phone…. my life depends on it! LOL!!!!!